Shipping & Returns Policy – LuchiStores Online Fabrics and Interior Design Store
Welcome to LuchiStores, your trusted online destination for high-quality fabrics, home décor, and interior design accessories. Please review our Shipping & Returns Policy carefully before making a purchase.
Shipping Policy
Shipping Locations
LuchiStores offers worldwide shipping, ensuring customers receive their favorite fabrics and home décor items at their doorstep. We partner with leading courier services to provide reliable and efficient delivery.
Processing Time
- Orders are processed within 1-3 business days after payment confirmation.
- Custom orders may require additional processing time, which will be communicated at checkout.
- Orders placed on weekends or holidays will be processed on the next business day.
Shipping Methods & Delivery Time
- Standard Shipping: Estimated delivery within 5-10 business days.
- Express Shipping: Estimated delivery within 2-5 business days.
- International Shipping: Delivery times vary depending on the destination country.
Customers will receive a tracking number via email once their order has been shipped.
Shipping Costs
Shipping fees are calculated at checkout based on location, weight, and selected delivery method. Free shipping is available for orders over a specified amount, as indicated on our promotions page.
Customs & Import Duties
International orders may be subject to customs fees, duties, or taxes imposed by the destination country. Customers are responsible for these additional charges.
Return & Refund Policy
At LuchiStores, customer satisfaction is our priority. If you are not satisfied with your purchase, please review our return guidelines below.
Eligibility for Returns
- Returns must be requested within 7 days of receiving your order.
- Items must be in their original condition, unused, and with tags intact.
- Fabrics that have been cut, customized, or altered are not eligible for return.
- Custom orders and clearance items are final sale and cannot be returned.
Return Process
- Contact our support team at returns@luchistores.com with your order details.
- Await return approval and shipping instructions from our team.
- Pack and return the items using a trackable shipping method.
- Refunds are processed within 7-14 business days after we receive the returned items.
Refunds & Store Credit
- Refunds will be issued to the original payment method.
- Customers may opt for store credit instead of a refund.
- Shipping fees are non-refundable unless the return is due to a defective or incorrect item.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us at support@luchistores.com within 48 hours of delivery with photos of the issue.
Exchanges
We currently do not offer direct exchanges. If you wish to exchange an item, please return the original item and place a new order.
Contact Us
For any questions regarding shipping or returns, reach out to our support team at support@luchistores.com.
Thank you for shopping with LuchiStores!